The fourth generation wireless standards or simply the 4G technology has created more than a buzz in the market. Right from individual users to large enterprises, everyone is certainly giving a warm welcome to this standard as it means faster access to internet and better communication with the world. With all these ongoing happenings, there is one such industry that is surely very excited with the advent of 4G to reap its business advantages - The call center industry! Naturally, any call center outsourcing service would be glad to deploy the 4G technology with its business in order to improve the connectivity speed and enhance the communications.
Most of the call centers use the Voice over IP or VoIP technology in order to effectively communicate with customers for different purposes such as making sales, providing service or maintenance and much more. In VoIP, the calls are connected through the internet and not directly through the telephone lines. The bandwidth of the internet is used to send and receive voice signals in the form of packets with specially configured phones connected to the computer. When a call gets connected, the voice signals are converted into digital signals, are passed on to the other end and are again converted to voice signals. This process applies for both sides of the conversation and has significant involvement of the internet bandwidth. So, if the bandwidth is more, the communication is better. Here is where the benefits of 4G technologies for the call center industry lie.
With 4G, the speed of internet has increased by several folds as compared to its predecessors. As the internet speed increases, the activities dependant on it, gain more momentum. In case of call centers, most of their functions such as outbound calling, inbound calling and customer service are completely reliant upon the internet. As 4G standards are gaining pace in the telecommunication world, the internet is sure to gain faster speeds in the upcoming future which is the best thing for call centers. As defined by ITU-R (ITU Radiocommunication Sector), 4G standards provide peak data rates as high as 100 Mbit/s for high mobility. For instance, if a person has a 4G enabled smartphone and is traveling in his car, he is liable to get speeds of 100 Mbit/s. But, for low mobility connections like local wireless, the data rates are approximately 1 Gbit/s. So, this is the major advantage of 4G standards to call centers. It would enable data rates of around 1 Gbit/s to the industry eventually giving it a greater infrastructure to execute business operations and advance with the technology. This will improve the voice quality by high margins, will enable faster communication and will prove to be an important factor in taking the business higher in the corporate spectrum.